Create a Support Ticket
To report any bugs, request help, or ask for new features use our JIRA Support Portal and create a new ticket. This is our preferred method of communication as it allows customers to see the progress of their tickets.
If you need sales help, contact the engineering and sales team at sales@ptcusa.com. Pyramid is always happy to help researchers, purchasers, and engineers alike.
White Papers
See our white papers for an in depth look at some advanced topics. The primary focus is on advancements in proton therapy and magnets systems.
Technical Notes
The following is a series of notes with information about beamline, diagnostics and control systems. We believe the information is up to date and accurate, but is without specific warranty.
Pyramid Products
- TN0011: Choosing F or I devices for current measurement
- TN0003: Calibration of Current and Charge Measuring Devices
- TN0006: High voltage module options for Pyramid products
- TN0012: Resolution enhancement on the IC101 and I404 electrometers
- TN0013: Measuring accumulated charge with I-series products
- TN0018: Fiber optic cable for Pyramid products
- TN0019: Selecting a transmission ionization chamber for proton therapy dosimetry
Pyramid Software
- TN0008: Connecting Pyramid products to customer software using IG2/EPICS
- TN0009: Linux Distributions of PTCDiagnosticG2
- TN0010: Gaussian fitting software
- TN0005: LabVIEW interfaces to Pyramid devices using serial ASCII communications
- TN0014: Installing the PTC DiagnosticG2 software on Ubuntu Linux
- TN0017: Firmware compatibility in Pyramid G2 products
General Physics
- TN0001: Some useful formulae for high energy ion beam systems
- TN0015: Pulse measurement using sodium iodide scintillation detectors
Magnetics
- TN0002: Simple graphics showing beam deflection in dipole and quadrupole magnets
- TN0016: Cooling water requirements for magnet coils